How to Develop the Ability to Manage a Restaurant...How to communicate to employees to produce positive results:The old saying goes "to get respect you need to give respect". Respect is earned; it does not automatically happen because you are a manager.
Make it a habit to say hello to all your employees as they arrive to work and goodbye as they leave work.
Commend your employee's in front of other staff members to create positive employee morale. As you are walking throughout the restaurant and you see an employee doing their job correctly, let them know that, that creates great employee morale.
Never correct an employee in front of other staff members. If it is the peak time make a note of it and talk to them before their shift is completed. When coaching or training an employee, especially during a correction process never be negative. Think of a way to communicate a positive action plan that the employee will understand and will be more receptive in correcting themselves in a positive way that will not offend them. Also, never demean them, you will never get anything accomplished using that method.
When communicating to your staff do not look past them, look at them so they understand that you are focused 100% on them.
When you are speaking to your employees never cut them off, hear them out. Have the mindset that there is more than one direction to get something achieved. Your staff members may have great ideas, so don't just think "it is my way or the highway".
By using the stick shift you are able to move your vehicle forward or backwards.
Before you communicate to your employees or co-workers think before you shift from thinks it to saying it..
By going over other possible ways to get your message across to staff members in a positive way will lead to different paths with different outcomes. Choose the outcome that will result in effective communication in an non-offending way.
Do not think and say on impulse, shift into a gear that will give you positive results.
You will only create distance between you and your staff members if you choose the wrong path that creates negative results
Never play favoritism your employees will notice if you do and that respect will go out the window.
Fraternization:
This is when a manager of supervisor develops a personal relationship, whether it is a sexual or friendship with staff members. Normally companies have a stiff policy about fraternization in the workplace.
If a manager fraternized with a staff member or socialize with other employees outside the workplace that will create favoritism: when it comes to correcting that employee that you are either socializing with or your friends with, it will be difficult to reprimand that particular person and other employees will notice that you are showing favoritism and may lead to animosity and lack of respect.
Restaurant Forms, Restaurant forms and checklists, restaurant spreadsheets are fantastic tools that will increase WOW customer server as long as the manager is consistently and correctly using these forms on a daily basis.
There are a number of restaurant manager forms or restaurant manager checklists that will help the managers organize each shift.
The Restaurant Manager 360 Feedback Form:
Present this form to your staff members. Only give these forms to employees that you trust and that will give you honest feedback about that particular manager. Utilize the data that your employees wrote about your managers to decide which manager needs retrained or to decide which manager is causing the issues. Prepare an action plan for that particular manager with a time frame to correct the issues.
The Restaurant Manager Performance Review Form:
For better results, use the restaurant manager 360 feedback form prior to the restaurant manager performance review. The information on the restaurant manager 360 feedback form can be used to develop an action plan in the restaurant manager performance review form.
It is recommended to use this form semiannual. Conduct a Restaurant manager performance review in June. The first review will not be used to pay your manager a salary increase or any other compensation. Document the manager's first 6 months strengths and areas of opportunities. Develop an action plan with a timeline of when you would like the manager to be further developed. Remember to be realistic about the time frame.
The Manager's Areas of Opportunity might be:
Food and Labor Awareness
Creating Schedules
Creating Sales Projections
Communication
Time and Temperature
Etc.
Make sure you try to keep the review positive and not negative. Go over the review before you present it to that particular employee.
http://www.workplacewizards.com/
http://www.workplacewizards.com/restaurant-form/
We have many resources to help you organize your restaurant. These proven procedures help you with hiring, orientation, training staff, and maintaining high standards. Go to workplacewizards.com and check us out.. All restaurant forms are downloadable documents. We will email you the forms you ordered in a PDF, MS Word, Excel or other format. Let us know if you need a specific format to open the form. If you are interested in customized forms, then complete the information on our website and we will get back to you as soon as possible. Thanks!
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